Our lead time is typically 30-40 days and depends on the items and order quantity. For special requirements, expedited processing is available upon request.

Our EV chargers come with a 1-year warranty from the date of delivery, covering defects in materials or workmanship. An extended warranty is available for purchase. For more details, please refer to our warranty policy.

Yes, all of our products are CE, CQC, and ISO certified, ensuring they meet international safety, quality, and environmental standards.

Yes, we offer comprehensive after-sales support, including technical assistance, troubleshooting, and repair services. Our team is always ready to assist you in resolving any issues that arise after delivery.

Yes, we offer customization services. We can tailor the product appearance based on the drawings you provide and replace specified components as requested.

Yes, our EV chargers are designed to integrate with various cloud management systems and can be customized to meet specific requirements for monitoring and control.

Yes, all products undergo 100% testing before delivery to ensure they meet our quality standards.

We prioritize high quality and competitive pricing to benefit our customers.
We treat every customer with sincerity and respect, fostering a friendly business environment.

In the rare event that a product is damaged or defective upon delivery, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, depending on the situation, at no additional cost to you.

You can request a quote by contacting our sales team through email or phone. Please provide the specific products or solutions you're interested in, and we'll send you a detailed proposal within 1-2 business days.

We offer installation guidance and support to ensure that your equipment is properly set up. For large projects, we can arrange installation by our professional team at your location for an additional fee.

We accept returns or exchanges for defective items within 30 days of receipt. The item must be in original, unused condition, and you are responsible for return shipping costs unless the return is due to our error.

Yes, our charging stations are compatible with most electric vehicle models, supporting both DC and AC charging standards. If you have a specific model in mind, please let us know so we can confirm compatibility.